Help & Support

Frequently Asked Questions

Find answers to common questions about ShortenUrl. If you can't find what you're looking for, feel free to contact our support team.

What is ShortenUrl?

ShortenUrl is a powerful URL shortening service that allows you to create short, memorable links from long URLs. It's perfect for social media, email campaigns, analytics tracking, and creating a professional online presence.

How do I create a short link?

Simply paste your long URL into our shortener tool, customize your link if desired, and click 'Shorten'. You'll get a short link that redirects to your original URL. You can also customize the ending of your short link for better branding.

Are there usage limits?

Free accounts can create up to 50 links. Premium plans offer unlimited links, custom domains, advanced analytics features, QR codes, and priority support. Check our pricing page for detailed plan comparisons.

Can I track my link analytics?

Yes! Every shortened link comes with detailed analytics including click counts, geographic data, referrer information, device statistics, and time-based analytics. Premium users get even more detailed insights and data export options.

How long do links last?

Your shortened links are permanent and will continue working indefinitely, unless you choose to delete them from your dashboard. We maintain high uptime and backup systems to ensure your links always work.

Can I customize my short links?

Yes! You can customize the ending of your short links to make them more memorable and brand-friendly. Premium users can also use custom domains for completely branded short links.

Is there an API available?

Yes, we provide a comprehensive RESTful API for developers to integrate URL shortening into their applications. The API includes endpoints for creating links, retrieving analytics, and managing your account programmatically.

What about QR codes?

Every shortened link automatically gets a QR code that you can download in multiple formats (PNG, SVG, PDF). Premium users can customize QR code colors and add logos for branded QR codes.

How secure are shortened links?

We take security seriously. All links are scanned for malicious content, and we provide link previews for transparency. Users can report suspicious links, and we have automated systems to detect and block harmful content.

Can I create profile pages?

Yes! Our profile pages feature allows you to create a beautiful landing page showcasing all your important links. It's like 'link in bio' but much more powerful with customization options and analytics.

What payment methods do you accept?

We accept all major credit cards through our secure payment processor. All transactions are encrypted and we never store your payment information on our servers.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. Your premium features will remain active until the end of your billing period, and you can reactivate anytime without losing your data.

Still have questions?

Our support team is here to help. Contact us and we'll get back to you as soon as possible.